TERMS AND CONDITIONS
These General Terms of Business apply to purchases made by consumers from LIND DNA's webshop, linddna.com/en, which is operated and owned by LIND DNA ApS, Hasselager Allé 15, 8260 DK-Viby J, Denmark, VAT No.: DK31851378
1. ORDERING OF GOODS
When you have ordered an item via linddna.com/en, you will receive an order confirmation by email confirming receipt of your order. When the order is shipped, you will receive an invoice for the purchase as well as an email with your unique shipping number (Track & Trace number).
If you do not receive an order confirmation, please check your spam filter. If you still have not received it, or if you have any other questions about your order, please contact us by mail: support@linddna.com or by phone: +45 31 12 29 26, and we will get back to you as soon as possible. Please note that during Black Friday and the Christmas season, response times may be longer than usual.
All purchases are made in EUR. All communication is by email, including the order confirmation and invoice.
Amendments or cancellation of your order
If you wish to amend or cancel your order, this must be registered with LIND DNA before 12:00 noon on the same day by phone: +45 31 12 29 26 or email: support@linddna.com. If not registered in time, you have the option to return the item.
See Section 5 on returns.
2. PRICES AND PAYMENT
All prices on the webshop are exclusive of administrative fees and any separate VAT charged in connection with customs clearance of the goods in accordance with the trade rules in force at any time between EU countries. For countries outside the EU fees, VAT and customs charges apply and are charged directly to the customer. Fees for customs clearance are charged directly by the carrier before delivery and are of no concern to LIND DNA. When you shop at linddna.com, the sales agreement is concluded in English.
You can pay with PayPal and all major credit cards that LIND DNA cooperates with, including Visa, Visa Electron and MasterCard. The amount will only be charged to your card once the goods have been dispatched from the warehouse. We can never withdraw more than the amount you authorised at the time of purchase. No charges are applied to payments on the webshop.
Your card information and information about the agreed amount is transferred in encrypted form via Nets-approved DiBS software. When encryption is used, you can see a padlock in the bottom right corner of the page. This means that your information is protected from third parties.
All orders are handled as to a private consumer. If you wish to place an order as a business / company (with VAT number), then please contact customer support before placing an order. LIND DNA ApS is not able to return VAT to companies when purchasing from www.linddna.com or www.linddna.com/en.
3. DELIVERY AND SHIPMENT
Delivery from linddna.com/en is only made within the borders of the country in which delivery is to take place, and delivery can only be made to mainland and islands connected by a bridge, unless otherwise agreed in writing.
Goods will be delivered to the delivery address or parcel shop specified when placing the order. Your order will be shipped as soon as possible and is expected to be delivered within 3-5 business days.
The price you pay for delivery depends on the requested delivery method. If you choose delivery to a parcel shop and your basket exceeds EUR 100, you will get free shipping. This free shipping limit only applies with simultaneous choice of delivery to a parcel shop. If you want the goods delivered to your home address, a separate fee will be charged, which will be notified when you check out from the webshop.
LIND DNA ApS cannot be held responsible for delays by the carrier, weather conditions, defective delivery by third parties or other external circumstances.
Shipping to other countries
LIND DNA currently delivers to the following countries: If you would like delivery to a country not listed, please contact Customer Service to enquire about the options.
- Austria
- Belgium
- Croatia
- Czechia
- Estonia
- Finland
- France
- Greece
- Ireland
- Israel
- Italy
- Latvia
- Lithuania
- Luxembourg
- Monaco
- Netherlands
- Poland
- Portugal
- Slovakia
- Slovenia
- Spain
- Switzerland
When you receive your goods, you should check for any visible damage. If the packaging is damaged or has any other visible sighs of a defect, you must start a claim to the carrier and then inform LIND DNA ApS about the damage. You may also refuse to accept the package, and in case of damaged packaging, the item should in any case be accepted with a reservation. Contact Customer Service at support@linddna.com and inform LIND DNA that you have refused the package. All transport damage must be reported within two business days.
4. RIGHT OF CANCELLATION
As a consumer, you have up to 30 days to cancel your order when you shop with us. The right to cancel expires 30 days after the day you receive the goods or take physical possession of the last item in case of an agreement comprising several items ordered in one order and delivered separately.
You cannot exercise the right of cancellation by simply refusing to accept the goods or by failing to collect them from the carrier.
5. RETURNS
Goods are returned at your own risk and expense. Any charges regarding VAT, custom clearence or fees are covered by the customer, not LIND DNA. If any fees or charges regarding a return shipment are sent to LIND DNA ApS, the expence will be withdrawn from the amount returned to the customer. All shipments to LIND DNA ApS must be sent directly to our address as we do not pick up shipments at pickup points or package shops.
Condition of the goods when you return them
The goods must be returned in their original packaging and in an unused and undamaged condition. Goods are returned at your own risk, and you are responsible for ensuring that the contents of the return package are properly packed.
If the returned goods show signs of damage or use beyond what is necessary to determine the nature, characteristics and functioning of the goods, you will be liable for the diminished value of the goods. We will estimate the reduced value based on a specific assessment of the returned goods.
In case of exchange of goods, the original amount excluding shipping costs is credited, and a new order is generated by the customer. Any new shipping costs will be invoiced to the customer.
Goods must always be returned to LIND DNA's Danish warehouse, located at Hasselager Allé 15, DK-8260 Viby J, Denmark.
Refund of the purchase price of a returned item
When you return an item, we will check it and you will be refunded the amount paid to us at the time of purchase, excluding delivery costs, but less any reduced value.
You will receive the money as soon as possible, and within 14 days after we have received the item. The refund amount will always be transferred to the same payment method used to pay for the purchase. For example, if you paid by debit card, the purchase amount will be returned to the debit card used for the purchase.
Exchange of goods
If you wish to exchange one or more items from your order, we kindly ask you to return the item and place a new order at linddna.com.
6. RIGHT OF COMPLAINT
As a consumer, you have a 2-year warranty period from the date of receipt of the item. Your purchase is covered by the provision on defective products specified in the Danish Sale of Goods Act, which means that you can either get the item repaired, exchanged, receive your money back or get a price reduction, depending on the specific situation. However, you must lodge your complaint within a reasonable period of time after you have noticed a defect in the item.
As a customer, you are expected to follow the directions of use for the product and any other instructions regarding proper use and maintenance of the product. Failure to comply with the instructions will be considered as misuse or other harmful conduct, and the item will consequently not be covered by the right of complaint.
Should the item, contrary to expectations, break during the warranty period, it will be repaired free of charge at our or the manufacturer's workshop.
LIND DNA ApS cannot be held liable for any indirect consequential damages caused by goods sold by LIND DNA ApS, unless it follows directly from Danish legislation and/or CISG.
When you receive your item
When you receive your goods, you should check for any visible damage. If the packaging is damaged or has any other visible signs of a defect, you must contact LIND DNA ApS about the damage. You may also refuse to accept the item, and in case of damaged packaging, the item should in any case be accepted with reservation. Contact Customer Service at +45 31 12 29 26 and inform them that you have refused the item. All transport damage must be reported within two working days.
How to lodge a complaint
Should you receive a product that is eligible for a complaint, we apologise. Please describe the defect and take a picture of the product showing the defect and send it to support@linddna.com including your order number. If you have received a wrong item, please also send a picture of the item and the item barcode, if available. If you have any questions, please contact Customer Service at +45 31 12 29 26.
7. COMPLAINT PROCEDURE
If you want to lodge a complaint about an item purchased from us, you can lodge a complaint to:
The European Commission's online complaints portal. Complaints can be lodged here: www.ec.europa.eu/odr. When lodging a complaint, you must specify our email address: support@linddna.com.
8. COOKIES
LIND DNA uses cookies to gather information.
Read more about cookies HERE.
9. PERSONAL DATA
Personal data means any information relating to an identified or identifiable natural person. By ordering goods in LIND DNA's webshop, you consent to LIND DNA registering and processing your personal data in accordance with applicable legislation.
You can find our full Privacy Policy HERE.
10. GOVERNING LAW
These Terms of Business and any purchase agreement regarding purchase of goods from us shall be governed by Danish law, unless Danish conflict of laws rules or CISG prescribe otherwise. The legal venue for all court proceedings is the District Court of Aarhus.
RESERVATIONS AND DISCLAIMER OF LIABILITY
The webshop reserves the right to any tax changes, price errors, typos, technical errors, sold out goods and force majeure, including labour disputes, epidemics/pandemics or similar, as well as shortcomings or delays in deliveries from sub-suppliers.